Shipping & Returns | Soaps & Dreams

Shipping & Returns, Terms & Conditions

Postage

All postage is calculated on weight, we do not look to make a profit from you, just passing on the cost, your postage will be calculated for you and is shown in your shopping basket.

Free delivery to one UK mainland address on orders over £50.00.

(Allow 1-3 working days)

UK Standard 2nd class (up to 2kg) £3.10

UK Standard 1st class (up to 1kg) £3.85

UK Standard 1st class (1001g - 2kg) £5.57

UK Standard 2nd class recorded (up to 2kg) £4.10

UK Standard 1st class recorded (up to 1kg) £4.70

UK Standard 1st class recorded (1001g - 2kg) £6.57

UK Courier Service (over 2kg) £7.85

The charges for dispatch to mainland UK, Northern Ireland and the Channel Islands have been calculated on weight using Royal Mail postage tariff.

It is the users’ responsibility to select the correct postage, UK 2nd Class (up to 2kg) is insufficient funds for European or International posting. If the correct postage is not selected Soaps and Dreams Ltd has the option to cancel the order and refund the order cost. However Soaps and Dreams always endeavours to make sure your order is processed and she will advise via email or PayPal invoice if further sums are required.

Standard or Tracked (Allow 3-5 working days)

Europe (0 - 500g) £7.25

Europe (500 - 1kg) £9.53

Europe (1 - 1.5kg) £11.39

Europe (1.5 - 2kg) £12.52

Europe Tracked (0 - 500g) £13.86

Europe Tracked (500 - 1kg) £16.12

Europe Tracked (1 - 1.5kg) £17.45

Europe Tracked (1.5 - 2kg) £18.03

Europe Courier Service (over 2kg) £20.00

International zone 1

North America, South America, Africa, the Middle East, the Far East and South East Asia (Allow 5-7 working days)

International (zone 1) (250g), 2 bars of soap £6.63

International (zone 1) (500g), 4 bars of soap or a gift box or gift set £10.06

International (zone 1) (1kg), 9 bars of soap or 2 gift boxes, or 3 gift sets £14.49

International (zone 1) (2kg) £19.22

International (zone 1) Tracked (250g), 2 bars of soap £11.28

International (zone 1) Tracked (500g), 4 bars of soap or a gift box or gift set £14.56

International (zone 1) Tracked (1kg), 9 bars of soap or 2 gift boxes, or 3 gift sets £18.49

International (zone 1) Tracked (2kg) £21.27

International zone 2

Australia, New Zealand, Fiji, Singapore (Allow 5-7 working days)

International (zone 2) (250g), 2 bars of soap £7.18

International (zone 2) (500g), 4 bars of soap or a gift box or gift set £10.83

International (zone 2) (1kg), 9 bars of soap or 2 gift boxes, or 3 gift sets £15.28

International (zone 2) (2kg) £21.05

International (zone 2) Tracked (250g), 2 bars of soap £11.68

International (zone 2) Tracked (500g), 4 bars of soap or a gift box or gift set £15.13

International (zone 2) Tracked (1kg), 9 bars of soap or 2 gift boxes, or 3 gift sets £19.18

International (zone 2) Tracked (2kg) £23.20

Payment

Payment is processed through Paypal. You can either pay by using your Paypal account or if you do not have one you can use your debit/credit card details without logging into Paypal.

We do not store credit card details nor do we share customer details with any 3rd parties.

If you do not wish to pay via Paypal you can continue through to the payment screen so that your order is logged by our website and then complete your order by calling us directly on 07968 985571 to arrange payment. We will suggest this to be in the form of a cheque, which we will need to receive and bank before dispatching your goods.

Delivery

Please allow approximately 5 working days for delivery, however we will endeavour to send your parcel within just a few days and often the following day of your order.

UK Mainland orders will be sent by Royal Mail, if you are not at home to receive your parcel, Royal Mail's standard procedure is to return the parcel to the local sorting office and leave you a note stating the fact whereas Parcel force will take your parcel to the local Post Office and a Courier back to their depot. Alternatively, you could always leave a note to postman/postwoman and or delivery driver with alternative delivery arrangements at your own risk. If you would like us to print any instructions on your parcel, please state this at checkout.

Delayed/Lost Orders

We use Royal Mail as a delivery service for small parcels, a parcel is considered lost after it has been in the postal system for a period of 14 working days for UK orders and 21 days for International orders. Though it is highly unlikely deliveries will take this amount of time, we are unable to dispatch a replacement until this period of time has elapsed. Soap and Dreams Ltd is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

Incorrect addresses, business addresses & PO Boxes

We are not responsible for the loss of your order if the delivery address provided by you at checkout is incorrect or incomplete. If you have selected to have items sent to a business address, ensure you have permission from the addressee, we recommend that you select and pay extra for recorded delivery too. If your address is incorrect or incomplete, or you do not have permission for a parcel to be accepted on your behalf, your package maybe returned to Soaps and Dreams Ltd (sender address is always written on the parcel) in such circumstances an extra delivery charge will be incurred to re-deliver your order to a corrected address. Please note that couriers will not accept PO Box numbers, many PO Box numbers cannot take small parcels.

Returns, Exchanges and Cancellations

We want you to be absolutely delighted and completely satisfied with all your purchases from Soaps and Dreams. As a result, we offer no hassle refunds and exchanges.

Refunds

Simply return your unopened purchases in their original packaging and in good condition to us within 14 days of receipt, clearly stating that you would like a refund. We will then reimburse the full value of the returned goods. The cost of returning goods to us for refund is the responsibility of the purchaser and we take no responsibility for lost or for goods damaged in transit when being returned to Soaps and Dreams.

Exchanges

Simply return your unopened purchases to us within 14 days of receipt. We will then despatch replacement goods straight away. A re-delivery charge (at our standard rates) will apply.

Cancellations

You can cancel an order by emailing Soaps and Dreams and quoting your Soaps and Dreams order number. If you have already been sent an email confirming despatch, it will not be possible to cancel your order. If your goods have been despatched, please simply return your purchases to us by following our refund instructions.

Statutory Rights

These Terms and Conditions of sale do not affect your statutory rights.

Product Variations

Please be aware that product colour and texture variations occur occasionally, and naturally as part of the handmade manufacturing process and nature of the raw plant ingredients we use.

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